Installing PMC Client on macOS

PMC Client installer can be downloaded from PMC Web UI.

PMC Client can be installed in two ways:

Quick installation – preconfigured installation without the possibility to change configuration after installation
Advanced installation – installation with the possibility to change the configuration after installation

For general requirements and prerequisites, see System requirements.

Quick installation

Limitations

The client can not be installed in local storage mode.
The Client is installed with the PMC OAuth2 login authentication type.
Once the Client is installed, the Configuration option is removed from the menu.

Do the following to install PMC Client using the quick installation type:

Log in to your Web UI, navigate to My documents, and click MacOS.
Run the installation file.
On the welcome screen, click Continue.
On the next screen, read the license agreement and click Continue. A pop-up screen will appear.
On the pop-up screen, click Agree.
On the Installation Type screen, click Install.
Authorize the installation, wait until the PMC Client is installed, and then click Close.
Log in on the login screen opened in your web browser.
The application starts automatically.

Advanced installation

Do the following to install PMC Client using the advanced installation type:

Log in to your Web UI, navigate to My documents, and click MacOS.
Modify the installer name so it does not contain your domain name in square brackets. Example: pmc-client-x.x.x-setup[acme.eu.ricoh-pmc.com].pkg -> pmc-client-x.x.x-setup.pkg

If you keep the square brackets in the name of the installer, the installer will default to quick installation and you will not be able to configure the PMC Client after installation.
Run the renamed installation file.
On the welcome screen, click Continue.
On the next screen, read the license agreement and click Continue. A pop-up screen will appear.
On the pop-up screen, click Agree.
On the Installation Type screen, click Install.
Authorize the installation, wait until the PMC Client is installed, and then click Close.
The application will start automatically.
Click the PMC Client icon. In the menu, select Configuration.
On the configuration screen, click Service setup and enter your password for the privilege elevation.
On the Service configuration screen, set your custom configuration, and then click Register service.
- Server host name – address or host name of the PMC server to connect to. For “Local storage mode” the address should be the DNS of the PMC primary server.
- Account domain name – domain name of the target account. It can be found in PMC Web UI on the Customer information tab.
- Authentication type – select user authentication type.
- Storage type– select where PMC Client stores the data: Cloud storage, Local storage, and Hybrid (direct print locally, secure print to cloud).
- API key – API key from the account settings. If omitted the default (restricted) API key will be used. Default API key will be removed in the future product versions.
- Enable secure login for session authentication types – see secureSessionLogin option below for details.
After the configuration, users can log in.

Unattended installation

You can also use this guide to push the PMC Client to Mac devices using tools like jamf or Workspace ONE.
For further information, you can refer to these Jamf guides:

Download this sample .plist file to update it with the desired PMC Client configuration parameters. Make sure the file is named as com.everyoneprint.hcpclient.plist

Below is a description of each of the parameters:

accountDomain – account domain name.
allowConfiguration – true = enable configuration menu item, false = disable configuration menu item. The default value is true (false for QuickInstall).
allowRememberLogin – true = show the “Remember login” option when showing a prompt to enter a custom username and password, false = do not show this option. The default value is true.
apiKey – custom API key to use instead of the default one.
authType – User authentication type: 0 = session user, 1 = custom login, 2 = Microsoft Entra OAuth2, 5 = OpenID Connect, 6=PMC OAuth2 login. The default value is 6.
directOfflinePrint – true = enable direct offline printing. The default value is false.
gatewayAddress – PMC gateway address.
loginPopupType – specify the type of the login popup: 0=no popup, 1=informational bubble, 2=dialog. The default value is 0 (2 for QuickInstall).
offline – if set to true, it will install the PMC Client in offline mode, without registration or server connectivity check. See this section for details. The default value is false.
refreshPeriod – an automatic synchronization period in minutes. The default value is 60.
secureSessionLogin – this option is applicable only when authType is set to 0 (Session user), 1 (Session user + domain name), or 3 (User principal name), which are considered insecure login types. This parameter is ignored during updates. The default value is true, meaning the PMC Client registers an endpoint, requiring administrator authorization. When set to false, no endpoint is created, and the PMC Client will only function if both Allow unauthenticated requests and Allow untrusted endpoints are enabled in the API key settings.
serverCheck – This option is deprecated in favor of the offline option. The default value is true.
storageType – specify the type of storage: 0 = cloud, 1 = local storage, 2 = hybrid (direct print locally, secure print to cloud). The default value is 0.

Example of a .plist file:

CODE

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
	<key>accountDomain</key>
	<string>
acme.local</string>
	<key>authType</key>
	<integer>1</integer>
	<key>gatewayAddress</key>
	<string>server.acme.local</string>
	<key>loginPopupType</key>
	<integer>2</integer> 
	<key>refreshPeriod</key>
	<integer>60</integer>
	<key>storageType</key>
	<integer>0</integer>
	<false/> 
	<key>offline</key>
	<true/> 
</dict>
</plist>

Jamf best practices

For Jamf deployment, it is recommended to use a script that runs before the pkg file is installed and copies the .plist file to the proper location.

PMC Client supports two locations for the .plist file: /Library/Preferences and /Library/Managed Preferences. The latter can be used by Jamf deployment tool to deploy the preferences automatically without the custom script.

Script example:

CODE

#!/bin/bash
PLIST=/Library/Preferences/com.everyoneprint.hcpclient.plist
cat << EOF >$PLIST
[xml plist content]
EOF
defaults read $PLIST

Replace [xml plist context] with the actual .plist file.

Steps for silent installation

You can also copy the .plist file to /Library/Preferences if the configuration is to be shared by all users. This requires a restart of Mac devices or running the defaults read /Library/Preferences/com.everyoneprint.hcpclient.plist command.

1. Copy the updated .plist file at /Users/[username]/Library/Preferences on Mac device

BASH

sudo cp <from path> /Library/Preferences

2. Install PMC Client

BASH

sudo installer -pkg pmcclient-3.15.0-release-setup.pkg -target / 
sudo installer -store -pkg pmcclient-3.15.0-release-setup.pkg -target /

3. Uninstall PMC Client

BASH

sudo /Applications/hcpclient.app/Contents/MacOS/uninstall