RICOH PMC documentation
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Infoboxes
Tip – a piece of information that you might find helpful.
Info – additional information which can help you to understand the product or the context better but which isn't necessary to perform the given procedure.
Note – a piece of information that shouldn't escape your attention, such as important settings or limitations.
Warning – warning about a critical situation, such as a security threat risk or a risk of data loss.
Terms and Definitions
| Term | Description |
|---|---|
| PMC | A cloud-based print management service. |
| Gateway/Edge device | A local device, such as Y Soft OMNI Bridge, installed at the customer site. This device provides site services and serves as a bridge between local users, devices, and PMC. |
| YSoft OMNI Bridge | YSoft OMNI Bridge is a piece of hardware manufactured by Y Soft. |
| Pure Cloud printing | A service with architecture (printing method) based on MFDs that support pure cloud terminals. This scenario does not require edge devices. |
| Edge printing | A service with architecture (printing method) based on MFDs using standard embedded terminal technology which can connect to a local Edge device (providing site services). Suitable for situations where Pure Cloud printing is unavailable or not wanted (for example, if customers want to keep print job data local to their network, or they have a wider portfolio of devices than is supported by PMC pure cloud terminals). |
| MFD | Multi-function device (a copier). |
| SFD | Single-function device (a printer). |
| PMC Web UI | A web interface used by partner admins to create customers (tenants) in PMC and by customer administrators to manage their tenants centrally. |
Personas and roles
| Persona | Description |
|---|---|
| Managed Service Provider (MSP) | The role with the highest set of privileges in the PMC service, responsible for service availability and maintenance. Has access to all customer settings. Is responsible for PMC web UI maintenance, monitoring, deployment of updates etc. |
| Partner | A partner of MSP. It can also be a reseller (a partner of a partner). |
| Customer | The customer of a partner and, at the same time, a representation of the customer in PMC Web UI. This representation is sometimes called Tenant. Each Customer has its own admin. This can be the partner admin or the customer admin. |
| Partner admin | An administrator in the PMC Web UI who can (if agreed with the customer) manage settings in PMC Web UI on customer's behalf. |
| Customer admin | An administrator on the customer side with rights to manage settings in PMC Web UI. |
| End user | A persona within a Customer's PMC instance that is permitted to print/copy/scan. |